Customer Support Channels
A 1–hour Response Guarantee
Our user assistance staff is educated to promptly take care of all our cloud web hosting customers’ questions and information requests. Through our ticket system, you will be able to send your request and a support staff member will go back to to you within maximum 60 minutes. In actual fact, practice proves that the usual reaction time frame is 20 minutes.
A Top–quality Support Service
Our technical support service is offered by a crew of capable employees that are prepared to answer your request straight away. You are able to make contact with the tech support crew by starting a support ticket from your Web Site Control Panel or by submitting us an email message. On business days, you may as well call us on the telephone or take advantage of the live chatting service.
An Intuitive Help Section
Our company has included a substantial education base into the Control Panel so that you can obtain effective step by step recommendations any time. Each area of the Control Panel features its own contextual guide area having a group of how–to posts. We have also organized video clips to provide you with a more effective visual representation of the best way to accomplish any given activity.