Tech Support Channels
A One–Hour Ticket Response Guarantee
We offer a sixty–minute response time warranty for each ticket or e–mail that you submit to our customer service team. We will speedily respond to all standard enquiries and forward right away the case to our sysadmins if further assistance is required. If you make use of our Managed Servers package, we will carry out any of the included server administration services at a time that has been discussed with you upfront.
A Topflight Client Care Service
We will be at your disposal 24/7/365 to answer any inquiries that you may have about our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also require help tackling server administration tasks, you can take a look at our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped the Web Site Control Panel with an in–depth knowledgebase, which features extensive explanations of all its features and functions. Additionally, we have prepared detailed video tutorials that will further instruct you how to perform a particular operation or resolve a commonly experienced problem. All the instructional articles and the tutorial videos are readily accessible from every section of the Web Site Control Panel through the Videos and Help buttons in the top right corner.