Help and Support Channels
A one hour Ticket Response Warranty
Each ticket that you send to our technical help and support team will be responded to in approximately 60 mins. The common issues are going to be answered instantly. Yet, if the assistance request you have sent requires some help from a capable technician, we are going to send the ticket to him and will inform you about the delay.
Expert Client Support Service
Our client assist team is going to be on duty for you 24x7x365 to to take care of all service demand tickets that you send to us. We offer client help for all software applications that are pre–installed on your machine. These include our in–house designed Web Site Control Panel, the preferred Operating System plus the server management panel (depending on the VPS type).
An Intuitive Help Zone
A complete and consistently updated collection of articles is integrated into our custom–built Web Site Control Panel. It offers quick tips on how to perform all of the general web site administration tasks. The Help section supplies descriptive how to article tutorials and step by step video training. You can open the Help section by pressing the Help or Video buttons in the right part of each Control Panel section.